How it works
A single rating is easy to game. TrustPlane independently verifies every review across five dimensions — combined into a TrustScore from 0 to 100 with a letter grade.
Signal 1
We match reviewer identity to a confirmed order from the merchant. No order, no badge.
Signal 2
Reviewers verify their identity through email, phone or document checks — eliminating throwaway accounts.
Signal 3
Our AI engine analyzes writing patterns, originality, reviewer history and metadata to spot generated or copied content.
Signal 4
Reviews are scored across positive, neutral and negative tones — surfacing what real customers feel, beyond the star rating.
Signal 5
Network analysis flags coordinated review bursts, IP clusters and incentivized rating campaigns.